Policies

Concerns and Complaints policy

For most complaints, it is normally appropriate to communicate directly with the member of staff concerned. This may be by letter, by telephone or in person by appointment. Many concerns can be resolved by simple clarification or the provision of information and it is anticipated that most complaints will be resolved by this informal stage.

To read the full policy, download the PDF.

Concerns and Complaints Policy – Draft

Appendix 1 – Complaint Form

Appendix 2 – The Complaints Appeal Panel